The London Fashion Centre – Return and Refund Policy

1. 30-Day Return Policy:

• We offer a 30-day return period, allowing you to request a return within 30 days of receiving your order.
• To be eligible for a return, the product must be in new, unused condition, with all original tags and packaging intact.

2. How to Initiate a Return:

• To start a return, please contact us via email at support@thelondonfashioncentre.com.
• Our team will provide you with a return authorization and detailed instructions for sending the item back to us.
• Please note that returns without prior approval will not be accepted.

3. Return Shipping Labels:

• For Defective Products: We will provide a prepaid return label.
• For Non-Defective Returns (Customer Remorse): Customers are responsible for return shipping costs.

4. Return Period:

• You have 30 days from the date of receiving your order to initiate a return.

5. Product Condition for Returns:

• We accept returns for products that are in new, unused condition, with all original tags and packaging.

6. Restocking Fees:

• The London Fashion Centre does not charge any restocking fees for returns.

7. Return Shipping Costs:

• For Defective Products: The London Fashion Centre covers the cost of return shipping.
• For Non-Defective Returns (Customer Remorse): The customer is responsible for return shipping costs.

8. Damaged, Incorrect, or Defective Products:

• Please inspect your dresses carefully upon receiving them.
• If you notice any damage, inaccuracies, or defects, notify us promptly via email at support@thelondonfashioncentre.com.
• We will work with you to resolve the issue quickly.

9. Exchanges:

• We offer exchanges for damaged, incorrect, or defective items.
• If you need to exchange a product, please contact us for assistance.

10. Refunds:

• Once we receive and inspect your return, we will notify you regarding the status of your refund. If approved, we will issue a refund to your original payment method. Refunds will be processed within 14 days, based on your bank or credit card issuer’s policies.
• Please note that the timing of the refund depends on your bank or credit card issuer’s policies.
• Refunds will be for the purchase price of the item(s) returned, excluding the original shipping costs.

11. Contact Information:

• Trade name: The London Fashion Centre
• Phone number: +44 207 263 0458
• Email: support@thelondonfashioncentre.com
• Physical address: 89-93 Fonthill Rd, Finsbury Park, London N4 3JH, United Kingdom